State House staff urged to prioritise customer satisfaction

Mr Olufunso Adebiyi, Permanent Secretary at the State House, has charged staff members to carry out their duties with utmost responsibility and determination, ensuring customer satisfaction.

Speaking at the 2024 Customer Service Week organised by the State House SERVICOM Unit, Adebiyi emphasised citizens’ inalienable right to quality service from the government, stressing its importance in good governance.

‘I implore you, whatever God has entrusted to you, do it with all your heart. SERVICOM is about customer service, not serving yourself, but serving the customer.

‘Let us provide quality, honest, and transparent services to customers, fostering peace, national growth, and job satisfaction,’ he said.

Abiodun Oladunjoye, Director of Information and Public Relations at the State House, discussed ‘Beyond Propaganda: The Role of Information Management in Enhancing Transparent Governance in a Democratic Setting.’

He highlighted the crucial link between information management, democracy, and good governance,
noting that SERVICOM’s mission aligned with transparent governance by ensuring public services meet citizens’ needs.

Oladunjoye explained that efficient information management ensured the right information reached the right people at the right time, supporting well-informed decision-making and accountability.

He also emphasised the importance of transparency in building trust between citizens and leaders, citing the Open Government Partnership and Freedom of Information Act as key initiatives.

Mrs Nnena Akajemeli, represented by Mrs Kikilemo Aina, National Coordinator of SERVICOM, commended State House management for providing quality services and urged staff to sustain their efforts.

Awards of excellence were presented to departments demonstrating exceptional service and commitment to SERVICOM’s ideals.

Source: News Agency of Nigeria